Shipping Policy

Shipping Policy

ThaddeusQuint Unlimited LLP ("we" and "us") is the operator of www.ThaddeusQuint.com. By placing an order through this website you agree to the terms below. These terms are intended to ensure both parties are aware of and agree upon our service expectations.

We try to maintain accurate stock counts for all products. In rare cases of stock discrepancy, we will fulfill available products and contact you to arrange a full refund for the rest.

All orders are shipped from our facility in Mumbai, India using Shiprocket. Depending on your location, courier services may include DHL, FedEx, BlueDart, DPD, among others.

Shipping Within India

We offer free shipping on all products.

International Shipping

We offer free international shipping on all products. However, international deliveries are made on DDU (Delivered Duties Unpaid) terms. You are responsible for any customs duties and taxes imposed by local authorities.

Order & Delivery

After placing an order, you will receive a confirmation email. We aim to dispatch orders within 3 working days. After dispatch, you will receive an email with a tracking number.

Please ensure the shipping address and phone number provided are complete and accurate. We are not responsible for lost shipments due to incorrect information.

Deliveries are made Monday to Friday (excluding national holidays). Two delivery attempts will be made. Additional delivery attempts or address changes after dispatch may incur extra charges.

Estimated delivery time:

  • India: 2 to 7 working days from dispatch.
  • International: 3 to 10 working days from dispatch (delays due to customs may occur).

We are not liable for courier-related delays, though we will attempt to expedite delayed shipments.

International Customs Duties & Taxes

We use courier partners that can provide customs clearance services. This process and any applicable customs duties and fees will depend on your location.

Please provide accurate contact details so the courier or customs authorities can reach you.

Returns and Exchange Policy

  • All sales at www.ThaddeusQuint.com are final.
  • No returns or exchanges are available on any products. In case of a manufacturing defect, contact us at thaddeusquintbags@gmail.com for a custom solution.
  • Due to our limited and curated collection, we cannot accommodate default returns or exchanges. Genuine size exchange requests may be considered. Email thaddeusquintbags@gmail.com.com with your request.
  • Contact us within 4 days of receiving your order for any size exchange or manufacturing defect claims. Requests beyond this period will not be entertained.
  • Items sent back without prior written approval will not be eligible for exchange or refund. We are not responsible for such items in transit or after delivery.

Process for Approved Returns:

  • Only returns for manufacturing defects will be considered. Contact thaddeusquintbags@gmail.com to initiate a return.
  • Returned items must be unused, in original condition with tags and seal intact, and in the original packaging.
  • Return address and instructions will be provided via email based on your location. Follow the instructions carefully for traceability and prompt processing.